Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences. This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees.

You’ll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for recent hires. Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness. Key Responsibilities:
Direct a Customer Care team committed to operational excellence
Analyze performance data and service quality indicators




Facilitate a supportive workplace through coaching and feedback
Set and manage team and individual goals strategically
Create comprehensive reports to track support performance Requirements:
Minimum 4 years in a customer support environment
At least 2 years of people management experience
Experience with process improvements and team change management
Strong communication capabilities for diverse audiences
Proficiency with Intercom, JIRA, and related platforms Lead change and customer success in ZayZoon's creative Customer Care operation.

📌 Lead Customer Care Team With Zayzoon Quebec City
🏢 Socket.dev
📍 Quebec City