Become a key player in operational change at Manulife as a Transformation Delivery Associate. This hybrid role focuses on enhancing workflows and improving member services through strategic initiatives. As a Transformation Delivery Associate, you’ll leverage your 7 to 10 years of experience in the Canadian retirement sector to identify and optimize processes effectively.

Collaborate with the Member Services team and various stakeholders to research and document trends, ensuring that initiatives deliver meaningful advantages.

Your role in leading change efforts will directly impact the operational outcomes for members. Key Responsibilities:
Partner with teams to pinpoint process improvement areas
Conduct research and analyze business workflow issues




Lead initiatives defining and measuring operational advantages
Develop actionable integrated plans with metrics
Articulate findings and impacts to leadership Requirements:
University degree
7 to 10 years' industry experience
Solid grasp of retirement processes and technologies
Bilingualism in French and English advantageous
Excellent negotiation and communication skills Leverage your strengths in operational execution and change management to elevate member experiences with Manulife.

📌 Operational Improvement Specialist At Manulife Montreal (Canada)
🏢 Manulife Financial
📍 Canada