Join OpenTable as a Tier 2 Customer Support Agent in Montreal, where hybrid work enables flexibility. Assist diners and restaurant partners by resolving technical issues. This role involves acting as a main technical point of contact for complex escalations. You will utilize your bilingual abilities to ensure seamless operations within the hospitality sector. Collaborate with various teams to advocate for product improvements while maintaining customer satisfaction. Key Responsibilities:
Manage complex escalations via phone, chat, or email
Utilize tracking systems like Jira for documentation
Work adaptable shifts from Wednesday to Sunday
Convey technical information effectively to stakeholders
Foster interdepartmental collaboration for swift resolutions Requirements:
2+ years of experience in customer support or a related field
Bilingual proficiency in English and French
Proven track record in resolving technical issues
Experience with documentation and ticketing systems
Solid communication skills, both verbal and written Apply your technical skills at OpenTable, enhancing the service experience for both diners and restaurant partners.

📌 Opentable Tier 2 Customer Support Agent Montreal
🏢 OpenTable
📍 Montreal