Application Deadline: September 30th, 2026

Face 2 Face interview required

SKILLS REQUIRED.

We are looking for an experienced ITSM / Service Management Analyst with robust expertise in IT service operations, reporting, and stakeholder management.

Required Skills
Robust knowledge of ITSM / ITIL practices.
Hands-on experience with ServiceNow or similar ITSM tools.
Strong analytical and critical-thinking skills.
Proficiency in Power BI and Excel.
Experience with dashboards, KPIs, reporting, and data analysis.
Excellent stakeholder management and communication skills.
Solid organizational and project coordination abilities.
Experience working across technical, risk, control, audit, and business functions.
Knowledge of Microsoft 365, SharePoint, and Teams.

Key Responsibilities
Support ITSM practices including Incident, Problem, Change, and Service Management.
Work with ServiceNow or comparable enterprise ITSM platforms.
Analyze operational, service,



and performance data to identify trends and opportunities.
Develop Power BI dashboards, KPIs, reports, and management-level insights.
Coordinate projects and initiatives across multiple technical and business teams.
Collaborate with Risk, Control, Audit, and Business stakeholders.
Present complex operational information clearly to senior leadership.
Manage competing priorities and drive cross-functional initiatives.
Use Microsoft 365, SharePoint, and Teams for collaboration and reporting.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Itsm Analytics & Specialist Montreal (Canada)
🏢 Pacer Group
📍 Canada