Shape the future of customer interaction as an IVR Architect in a hybrid role based in Toronto, ON. Your Salesforce experience combined with Amazon Connect will be key to optimizing contact center solutions. In this role, you will be the technical lead focusing on designing and implementing voice-enabled solutions.

With over 10 years of required experience, your skills in customizing Salesforce and troubleshooting integrations will drive success. You will work on omni-channel routing and improve overall customer experiences through cutting-edge designs. Key Responsibilities:
Design IVR solutions that integrate with Salesforce Service Cloud Voice
Implement omni-channel solutions for improved customer service




Customize Salesforce components for better operational efficiency
Provide troubleshooting for Salesforce integrations
Lead deployment and manage support teams effectively Requirements:
10+ years in IVR and contact center architecture
Proficient in Salesforce and Amazon Connect technologies
Solid background in customer service operations
Experience with IVR flows, routing, and telephony
Familiarity with technical specifications and business requirements Bring your architectural skills to enhance customer interactions and optimize contact center solutions.

📌 Ivr Architect At Amazon Connect & Salesforce Toronto
🏢 apptoza
📍 Toronto