Become a key player at Xplore as a Customer Experience Advisor, where you'll provide exceptional support and technical assistance to customers. This role is perfect for those enthusiastic about helping others.

Xplore

Inc. is seeking motivated individuals for a six-month contract as Customer Experience Advisors. In this role, you will manage customer inquiries, perform technical troubleshooting, and enhance user satisfaction across our broadband services. This position welcomes those looking to grow their technical knowledge while contributing to customer success. Key Responsibilities:
Provide knowledgeable and courteous responses to customer inquiries
Conduct technical troubleshooting for Fibre service and support




Listen to customer needs and deliver suitable solutions
Document troubleshooting processes and resolutions clearly
Recommend additional Xplore services that add value to customers Requirements:
Bilingual in French and English is a must
Previous experience in customer service, especially at a contact center, is beneficial
Demonstrated comfort with technology and recent systems
Solid communication and problem-solving skills
Self-motivated and reliable with positive organizational skills Elevate the customer experience at Xplore with your skills and dedication.

📌 Join Xplore As Customer Experience Advisor Northeastern Ontario
🏢 Xplore
📍 Northeastern Ontario