Support client needs at GAM Tech as an IT Technical Support Hero, where your expertise drives effective service delivery. Tackle tech issues and enhance the user experience through your knowledge. Join GAM Tech’s Service Delivery team as a key member responsible for first-line IT support.

This role demands a blend of technical understanding, communication skill, and problem-solving capabilities. You will assist clients through various channels, ensuring quick resolutions and complying with service level agreements. Key Responsibilities:
Handle incoming client requests through multiple platforms
Prioritize and log support tickets clearly and accurately
Communicate effectively about ticket statuses
Escalate complex issues to the L2 technical team
Troubleshoot software, hardware, and connectivity problems Requirements:
1+ year in an IT support or customer-facing role
Basic understanding of Microsoft 365 and connectivity
Robust analytical skills for troubleshooting
Ability to communicate technical issues simply
Organizational skills to balance competing support requests Join the agile team at GAM Tech and make a real impact in service delivery!

📌 It Technical Support Hero At Gam Tech Ottawa
🏢 GAM Tech
📍 Ottawa