Become an IT Support Analyst at Express Scripts Canada in Mississauga, ON, where you'll focus on customer service and technical support in a lively hybrid work setting. This role offers an prospect to utilize your IT knowledge effectively.

Express Scripts

Canada is on the lookout for a dedicated Service Desk Analyst to enhance IT support services.

Your role will include logging incidents, troubleshooting technical challenges, and managing user requests effectively. This position demands a customer-centric approach and the ability to manage shifting priorities, along with an on-call rotation for after-hours support. Key Responsibilities:
Deliver IT support following established ITIL standards
Monitor and resolve service requests for internal teams




Troubleshoot access concerns and VDI issues
Collaborate with IT teams to tackle system challenges
Support documentation maintenance for user access and processes Requirements:
Degree or diploma in computer science or related fields
Experience in service desk settings emphasizing ITIL practices
ITIL 4 certification preferred
Bilingual (English and French) is an asset
Excellent communication and problem-solving skills Support Express Scripts Canada’s mission by providing outstanding IT service and building team-oriented relationships.

📌 It Support Analyst At Express Scripts Canada Mississauga
🏢 Express Scripts Canada
📍 Canada