Become an IT Service Desk Agent at MDA, where your technical skills will support users across all offices. Deliver top-notch assistance in both English and French. This role empowers you to take independent actions while providing crucial interaction between users and IT management.

You'll support the MDA user community by resolving hardware and software issues, all while adhering to ITIL best practices. Your analytical mindset will help maintain reliable systems, ensuring user satisfaction. Key Responsibilities:
Deliver first-level technical support promptly via various means
Manage Incidents and Service Requests effectively
Utilize customer service skills for effective communication
Analyze and troubleshoot user technology issues
Maintain expertise in enterprise applications and Windows environments Requirements:
Fluent in English and French
Robust troubleshooting skills with a focus on root causes
Familiarity with SCCM and Office 2016/O365
Availability for adaptable working hours
Required security clearance obtained Bring your expertise to MDA's IT support team and help enhance system reliability for all users.

📌 It Service Desk Agent At Mda Sainte Anne De Bellevue (Canada)
🏢 TEEMA Group
📍 Canada