Become an essential part of Intiveo as a Bilingual Customer Support Agent. Utilize your French and English skills to deliver exceptional service in a SaaS setting. In this role, you will be interacting with customers to resolve inquiries and enhance their experience.

Collaborate with a talented team to proactively reach out to those needing assistance while also providing invaluable insights about improving service. Your positive attitude and communication prowess will be vital in our energetic work workplace. Key Responsibilities:
Respond to customer inquiries in both languages
Initiate contact with clients for assistance
Guide customers toward best practices effectively
Assist in retention and upselling efforts
Contribute to developing support best practices Requirements:
Minimum 2 years of experience in customer support
Solid communication abilities in French and English
Familiarity with Zendesk software
Good analytical and technical skills
Comfortable in a fast-paced scaling environment Support Intiveo’s commitment to exceptional client care with your bilingual skills and customer service experience!

📌 Intiveo Bilingual Customer Support Vancouver
🏢 Intiveo
📍 Vancouver