Enhance your career at Accerta as a full-time Customer Service Representative in a hybrid setting. Play a crucial role in delivering exceptional client services across various channels, ensuring professionalism and accuracy. This permanent job, located in Toronto, involves managing client interactions at Accerta’s Contact Centre. You will respond to inquiries, document case details, and support clients with their access to vital social programs.

Your role is key to maintaining a seamless client experience and meeting performance objectives in a busy setting. Key Responsibilities:
Deliver client support through multiple platforms
Quickly respond to inquiries while recognizing client needs
Maintain detailed documentation for service continuity




Initiate outbound calls to follow up and resolve issues
Strive to exceed service performance standards Requirements:
At least 2 years in dental offices or similar settings
Solid language skills and client-facing communication
Familiarity with government-funded programs is beneficial
Excellent interpersonal skills for rapport building
Ability to handle sensitive client situations calmly Support and improve client experiences at Accerta, where your contribution truly matters.

📌 Full Time Customer Service Representative Accerta Toronto
🏢 Accerta
📍 Toronto