Job Type

Full time

Description

Offer excellent customer service while answering all emails / calls from clients
Respond to all customer complaints and find solutions as efficiently as possible
Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.
Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.
Track and monitor the status of orders and address any issues related to order fulfillment.
Maintain organized and up-to-date documentation of sales activities, customer communications and orders
Update order documents on shared company drive
Assure accounts are complete and maintained in CRM system
Support the sales team with checking stock, price checking, email pricing.




Process returns and replacements as needed

Requirements
High School Diploma or equivalent
3 years previous Customer Service experience
Fully bilingual (French- English)
Proficient in Microsoft Office suite
Solid organizational and multitasking skills with attention to detail.
Excellent communication (verbal and written) and interpersonal skills.
Ability to manage multiple priorities in a fast-paced workplace.
Problem-solving skills with the ability to identify solutions to challenges.
A customer-focused attitude with the ability to build and maintain relationships.
Ability to go the extra mile

Salary Description $50,000-$55,000

📌 Internal Sales Support Representative Bilingual Montreal
🏢 Metro Wallcoverings
📍 Montreal