Take charge as a Five9 CCaaS Expert at Aviva Canada, enhancing our contact center capabilities and customer experience. Utilize your skills in cloud contact center technologies. In this senior role, you will administer Aviva’s Five9 CCaaS platform, ensuring its optimal performance and supporting customer engagement solutions.

Your collaboration with various stakeholders will be key to implementing enhancements and resolving complex technical issues in telephony and VoIP. Drive operational improvements while maintaining system integrity. Key Responsibilities:
Lead administration of Five9 platform for optimal performance
Implement IVR and omnichannel contact center solutions
Monitor platform stability and voice quality
Diagnose and resolve telephony-related issues
Collaborate with vendors and technology teams Requirements:
University degree in a related field
Over 7 years of contact center experience
Extensive knowledge of Five9 and telephony systems
Solid problem-solving and communication abilities
Proven vendor management skills Contribute your expertise in CCaaS to Aviva’s mission of delivering exceptional customer service.

📌 F Ccaas Expert At Aviva Canada Markham
🏢 Aviva
📍 Markham