Join Questrade Financial Group as a WFM Intraday Analyst in a hybrid work model and drive operational excellence through real-time workforce management and scheduling strategies.
We are seeking a forward-thinking WFM Intraday Analyst to enhance our call center operations. In this role, you'll monitor staffing levels, manage unexpected absences, and analyze data trends for informed decision-making. Your ability to adapt to shifting workloads will be key in optimizing service delivery.
Key Responsibilities:
• Manage schedule changes and track attendance efficiently
• Monitor system performance and keep records current
• Analyze call center data for effective forecasting
• Develop reports to guide staffing and operational strategies
• Collaborate with teams for precise scheduling execution
Requirements:
• Over 5 years in a call center environment
• Minimum 2 years in scheduling roles
• Proficient in workforce management systems
• Robust skills in MS Office applications
• Ability to analyze and present data effectively
Contribute to transforming Questrade's workforce management practices and enhance your career.
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📌 WFM Analyst Opportunity at Questrade (Toronto)
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📍 Toronto