Become a Customer Success Specialist at Merinio, working hybrid in Montreal to drive client onboarding and operational success. Leverage your bilingual skills to enhance B2B customer relations. This full time position is critical for managing the successful implementation of SaaS solutions for medium and large enterprises.

Your role will involve analyzing customer needs, configuring our platform, and conducting effective training sessions. Excellent analytical and communication skills are essential for success in this agile role. Key Responsibilities:
Lead B2B client onboarding and implementation
Analyze and translate customer processes into platform configurations
Prepare and manage onboarding datasets efficiently
Provide training and continuous support for end users
Document lessons learned and optimize processes Requirements:
Minimum 2 years in a customer-focused position
Bilingual French and English
Proficient in data handling and analysis
Solid communication and organizational skills
Experience with CRM systems an advantage Play a pivotal role in client success and company growth at Merinio by utilizing your unique skill set.

📌 Customer Success Specialist – Hybrid Role Montreal
🏢 Merinio
📍 Montreal