Drive customer engagement and success as a Customer Success Manager I at 3rdRisk, based in Vancouver. Take ownership of onboarding and enhance customer relationships post-go-live. This role offers a unique chance to contribute to the development of the Customer Success function while supporting diverse clients across North America.

You’ll manage the onboarding process, ensuring clients quickly realize the value of their investment and maintaining their ongoing satisfaction. You’ll be instrumental in building repeatable processes that enhance team efficiency and client experiences. Key Responsibilities:
Lead onboarding initiatives from kickoff to implementation
Develop team-wide onboarding playbooks and documentation




Ensure active client engagement through regular touchpoints
Act as the main contact for client queries and issues
Collaborate with global teams for consistent service delivery Requirements:
Proven experience in customer success or related fields
Solid interpersonal and communication skills
Process-oriented mindset with a focus on building frameworks
Capacity to thrive in a dynamic team workplace
Interest in third-party risk or compliance software solutions Play a key role in supporting customer success and satisfaction at 3rdRisk in Vancouver!

📌 Customer Success Manager I — 3rdrisk Vancouver
🏢 Diligentcorporation
📍 Vancouver