Elevate customer satisfaction at Townline as a Customer Service Specialist. Focused on homeowner communications and service coordination, your role will be essential in ensuring seamless operations. In this Customer Service Specialist position, you will report to the Director of Customer Care & Warranty at Townline, a leading real estate developer in Vancouver.

Your expertise in customer service will shine as you coordinate communications, manage warranty assessments, and track service requests. Conduct walkthroughs and follow up with teams to uphold service excellence. Key Responsibilities:
Respond to inquiries from homeowners and trades by phone and email
Assist in scheduling service appointments and inspections




Conduct and document walkthroughs efficiently
Monitor service request progress and communicate updates
Prepare vital documentation for homeowners and service teams Requirements:
Minimum 3 years in customer care or property management
Solid communication and resolution abilities
Excellent organizational and detail management skills
Proficient in Microsoft Office and CRM software
Must work well in both independent and team-oriented settings Deliver top-notch customer care through solid communication and organizational skills at Townline.

📌 Customer Service Specialist At Townline Vancouver
🏢 Townline Group of Companies
📍 Vancouver