Elevate your career as a Senior Director in Customer Operations, based in Calgary, Alberta. Empower a technology-driven organization focused on customer service excellence. This full time role demands a strategic leader with a practical approach to operational efficiency.

You will oversee multiple customer operations functions, shaping key initiatives to enhance service delivery and financial outcomes. Candidates should embrace the quick-paced nature of the role, coupling strategic vision with day-to-day operational management. Key Responsibilities:
Manage a broad customer operations portfolio effectively
Develop operational strategies that meet customer expectations
Monitor ongoing service performance to prevent issues




Lead detailed initiatives for automation and system integration
Ensure compliance with customer agreement processes Requirements:
Bachelor’s degree in Operations or equivalent discipline
Minimum 12 years in customer or operations leadership
Experience leading in a complex, global workplace
Commercial understanding linking operational actions to performance
Proven ability to build effective teams and relationships Join and transform customer operations, focusing on satisfaction and efficiency impact across the organization.

📌 Customer Operations Senior Director Position Calgary
🏢 Forge Performance Group
📍 Calgary