Make a difference at March Networks as a Customer Operations Specialist focusing on IT service insights. This bilingual position emphasizes customer satisfaction and operational excellence. Reporting directly to the Manager of Customer Operations, your role involves providing top-notch support for escalated customer issues and ensuring timely order fulfillment.

You'll play a vital part in facilitating communication between various departments to uphold customer satisfaction in the video surveillance industry. Key Responsibilities:
Resolve complex issues with a focus on customer service
Act as a subject matter expert for product inquiries
Ensure productive order flow and delivery solutions
Manage SAP order processing and tracking
Prepare invoices for international shipments Requirements:
Relevant college diploma or equivalent experience
5+ years in a technology-focused customer service setting
Proven SAP Order Management skills
Solid office software proficiency
Resilient and able to work under pressure Bring your expertise to a role that values support and growth at March Networks.

📌 Customer Operations Specialist At March Networks Ottawa
🏢 CMHC - SCHL
📍 Ottawa