Enhance lives as a Customer Care Representative with Connect Hearing in Sunshine Coast, BC. Thrive in a rewarding role focused on delivering exceptional customer experiences at our retail clinic. As a Customer Care Representative, you will engage with clients to manage appointments, maintain their accounts, and provide outstanding service across multiple channels.

Your contributions will support the dedicated team of Hearing Care Professionals and streamline processes like insurance billing for optimal client satisfaction Key Responsibilities:
Provide high-level customer service in person, by phone, and through email
Schedule appointments and organize relevant files for the clinic
Maintain and manage existing client accounts effectively
Facilitate third-party billing with insurance companies
Assist with device cleanings and minor in-clinic repairs Requirements:
Robust communication and interpersonal skills
Background in account reconciliation desired
Willingness to travel to different clinics
Robust alignment with values around helping others
Desire for continuous learning and personal development Your role will be pivotal in helping clients navigate their journey toward better hearing.

📌 Customer Care Representative At Connect Hearing Gibsons (Canada)
🏢 Sonova Group
📍 Canada