Drive Canadian business success as a Customer Care Associate at EDC. This hybrid role in Ottawa requires bilingual skills to efficiently respond to customer needs across multiple channels. The position is available as a permanent role or 10-month contract, providing a supportive workplace for personal and skilled growth.

You will interface with EDC customers and partners, ensuring a seamless experience from inquiry resolution to service engagement. Your ability to problem-solve and communicate effectively in English and French will be key in enriching customer relationships and optimizing service delivery. Key Responsibilities:
First point of contact for EDC customer inquiries
Provide detailed product and service information




Facilitate the onboarding of MyEDC account holders
Collaborate with internal teams to ensure customer satisfaction
Ensure compliance with service level agreements Requirements:
Relevant degree or combination of education and experience
Fluency in English and French, both written and verbal
Experience in customer service within a contact center
Proficient in computer applications
Robust analytical and customer engagement skills Make a meaningful impact at EDC by applying your bilingual communication strengths to enhance customer care.

📌 Customer Care Associate For Edc Ottawa (Canada)
🏢 Export Development Canada | Exportation et développement Canada
📍 Canada