CGL seeks a Business Analyst for a temporary full-time position with a hybrid work model. This role focuses on enhancing Salesforce CRM and requires robust collaborative skills. In this role within the Client Experience department, you will engage with diverse teams to identify business needs, document essential requirements, and recommend cutting-edge solutions.

Your ability to analyze processes and user feedback will be crucial in driving improvements and ensuring satisfactory user experiences. Building robust relationships with stakeholders will also be key to your success. Key Responsibilities:
Collaborate with various teams to enhance CRM features
Analyze user feedback and document business processes
Facilitate discussions and workshops with stakeholders




Identify risks and opportunities for continuous improvement
Recommend scalable solutions to operational challenges Requirements:
Minimum three years of related experience
Two years as a Business Analyst, including requirements gathering
Effective stakeholder facilitation and consensus-building skills
Proficient in CRM platforms, especially Salesforce
Certifications like CBAP or Salesforce Administrator are assets Utilize your analytical and communication skills to make a positive impact in the CGL team.

📌 Cgl Business Analyst Temporary Full Time Guelph
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