Become a key player at CGL as an Associate Telecommunications Analyst, focusing on enhancing the Genesys Cloud telephony platform in a hybrid work setting. Your expertise will drive operational excellence. CGL seeks an Associate Telecommunications Analyst who is committed to improving telephony experiences within their IT department.

In this temporary full time position, you will apply your skills to support enterprise telephony, ensuring that employees have reliable access and quality service. Critical thinking and effective communication will empower you to resolve incidents proactively. Key Responsibilities:
Process user management tasks in Genesys Cloud
Resolve technical issues related to telephony services
Improve documentation and workflow efficiency
Work closely with technical support teams
Maintain accurate user profiles and settings Requirements:
Minimum of 3 years experience in a technical role
Post-secondary education in a relevant field
Excellent written and verbal communication skills
Bilingual capabilities in English and French preferred
Robust problem-solving and organizational skills Utilize your technical background and collaboration skills to positively impact telecommunications at CGL.

📌 Cgl Associate Analyst, Telecommunications Systems Burlington (Canada)
🏢 Co-operators
📍 Canada