Capitalize on your leadership skills as an Operations Lead with Capital One Canada, located in Toronto. You will focus on operational excellence and delivering consistently high customer satisfaction. This pivotal role involves driving operational strategies across various teams and ensuring compliance with regulatory commitments. You will enhance our Customer Experience by managing operational workflows and leading diverse projects through effective collaboration. Key Responsibilities:
Drive accountability for operational portfolio management
Adapt to business shifts and support leadership initiatives
Maintain continuous improvement in service delivery
Guide budgeting and workforce planning for efficiency
Collaborate with partners to meet performance metrics Requirements:
Minimum 3 years of experience in operations management
Background in workforce management and cost optimization
Familiarity with customer service industries or BPO
Knowledge of Agile practices or Lean strategies
Excellent analytical and storytelling communication skills Join Capital One to redefine customer service through operational leadership.

📌 Capital One Operations Lead Role Toronto
🏢 Capital One - Canada
📍 Toronto