Elevate enterprise operations as a Business Consultant in Contact Centre innovations at Bell. Bring your expertise in customer engagement and technology solutions to transform client experiences.

The Senior Business

Consultant will engage with enterprise clients, providing insights into modernizing their contact centre technologies and improving customer journeys. This role involves a team-oriented setting where your strategic expertise will enhance operations and drive client success. Knowledge of industry standards and best practices in contact centre management is essential. Key Responsibilities:
Facilitate client workshops and presentations
Analyze current contact centre operations for improvements
Create detailed process designs and workflow models
Develop impactful deliverables and training resources
Provide advisory services on performance metrics Requirements:
University degree required
Minimum 7 years’ experience in contact centres
Expertise in operational processes and quality management
Robust collaboration and communication skills
Analytical mindset for solution development Make a significant impact on business transformation at Bell, enhancing customer service capabilities.

📌 Business Consultant Contact Centre Innovations Toronto (Canada)
🏢 Bell
📍 Canada