Become a Quality Assurance Associate at Boldr, where your focus will be on maintaining quality standards and ensuring client compliance. This role is pivotal in auditing and improving team performance. Boldr is looking for a Quality Assurance Associate passionate about client relationships and quality work. You will perform detailed audits, compile analytics, and provide constructive feedback to support continuous improvement.

Your role will bridge operational excellence with insights driven by authentic experiences. Key Responsibilities:
Conduct quality audits of email interactions and document results
Track compliance with client processes and report findings
Summarize and analyze data to create improvement reports




Facilitate calibration sessions to align on QA standards
Engage in client meetings regarding QA best practices Requirements:
At least 3 years of QA experience in a BPO or customer service
Proficient in Google Suite and customer management systems
Detail-oriented with excellent communication abilities
Capable of independent work and team collaboration
Experience in root cause analysis and data interpretation Your analytical skills will help drive quality excellence at Boldr while supporting our mission for meaningful impact.

📌 Boldr Quality Assurance Associate Position Toronto
🏢 Socket.dev
📍 Toronto