Join Sun Life as an Advisor Journey Innovation Manager, focused on shaping the future of client experiences in a hybrid setup. Lead cutting-edge solutions through strategic analysis and business advocacy. In this contract position until July 2027, you will navigate complex problems by synthesizing qualitative and quantitative data into actionable insights.

Your role involves collaborating with various stakeholders to design effective journey maps, advocate for business outcomes, and facilitate workshops that lead to clarity and action. With no direct reports, you'll leverage your expertise to guide and mentor cross-functional teams. Key Responsibilities:
Conduct research and synthesize findings for improvements
Collaborate on journey maps and chance assessments




Design workshops to clarify assumptions and next steps
Make evidence-based business recommendations
Communicate project insights to senior leaders Requirements:
Proven experience in journey or service design
Solid understanding of operational readiness and strategic alignment
Ability to guide diverse stakeholders effectively
Skilled in financial feasibility and risk assessment
Excellent communication and presentation skills Lead transformative initiatives to elevate the Advisor journey at Sun Life with cutting-edge strategies.

📌 Advisor Journey Innovation Leadership London
🏢 Sun Life
📍 London