Take your IT skills to the next level as a Service Desk Support Analyst (L2) with MNP. You'll support escalations and deliver exceptional service in a managed services setting. MNP's Managed Services Practice offers an opportunity to engage in advanced problem-solving and mentoring for Level 1 analysts.

Your experience will be crucial in handling complex incidents and maintaining service quality across multiple clients. Work in a team-oriented team that values your contributions and promotes your career development. Key Responsibilities:
Tackle escalated incidents with advanced troubleshooting
Ensure superb customer experience through timely support
Document incidents clearly and manage escalation processes
Conduct root-cause analysis for known errors
Develop and update Knowledge Base articles for better service Requirements:
5+ years of experience in IT service desks
ITIL v4 certification and Microsoft certifications preferred
Proficient in Microsoft 365 and related tools
Solid communication and analytical skills
Committed to accurate documentation and time tracking Drive service excellence and client satisfaction at MNP through your IT expertise.

📌 Advanced Support Analyst At Mnp Toronto
🏢 Socket.dev
📍 Toronto