Work with Phoenix as a Bilingual Customer Experience Coordinator, providing essential support to patients across Canada. This in office role in Toronto requires expert bilingual communication. In this position, you will assist in navigating treatment options and handling inquiries across multiple platforms.

Your focus on high-quality patient service will shape the feedback loop that helps us refine our telehealth services. Adaptability and a genuine desire to support patients in a regulated space are crucial. Key Responsibilities:
Manage patient inquiries via email, chat, and phone calls
Guide patients through the onboarding and education process
Troubleshoot issues related to accounts and billing for clarity
Report technical feedback to enhance the patient experience
Ensure exceptional service through every patient interaction Requirements:
Fluency in written and spoken English and French
In office work commitment in downtown Toronto, 5 days a week
Previous experience in customer support, especially in healthcare
Ability to think critically and resolve escalated issues
Passion for improving healthcare accessibility in Canada Contribute to transforming healthcare experiences at Phoenix.

📌 Bilingual Patient Support Specialist Toronto
🏢 Rocketlist
📍 Toronto