To provide Dispatch communication and Coordinate Operations with Security Guards regarding incidents, requests for assistance, emergencies, etc., and log details of radio transmission, telephone calls and verbal instructions, and to direct backup security support as necessary and to provide indirect supervision of Security Guards.

Duties include but not limited:
Dispatch Security Guards to incidents, requests for assistance, emergencies, etc. Log details of radio transmission, telephone calls and verbal instructions
Answer phones and Emails
Direct backup support as necessary
Inform management of major incidents
Maintain the Camera Surveillance System
Conduct security equipment audits
Maintain key control, lost and found and emergency contact lists
Perform other duties as assigned
Monitoring CCTV system for unwanted activity, and filling out reports for any suspicious activity in a timely fashion.

Must Have:
A valid Ontario Security Guard License an asset
A Security Diploma or equivalent is preferred
Shift flexibility is preferred.
2 years experience with a Security firm or as a Security Guard in Ontario.




A minimum of 1 year Security Dispatch/Operations or scheduling experience.
Ability to schedule and cover open shifts
Proficient in Microsoft Office
Proficient with emails, texts and answering phones.
Knowledge of Trespass to Property Act an asset
The ability to function proficiently in a rapid-paced and multi-tasking environment
A solid customer service focus, able to work under pressure and excellent interpersonal skills
Excellent communication skills, oral and written
Customer Service experience

Job Type: Full time

Pay: $19.00 per hour

Experience:
Ontario Security Guard: 1 year (required)
Dispatching/Operations/Scheduling: 1 year (required)

Licence/Certification:
Do you own a working vehicle (preferred)
Are you looking for Full Time (preferred)
Work Permit (preferred)
Study Permit (preferred)
Ontario Security Guard Licence (preferred)
Are you able to work weekends? (preferred)
Are you able to work overnights Mon to Fri, 10:45pm to 7am (preferred)

Work Location: In person

📌 Control Centre Operator Dispatch Toronto
🏢 Ultimate Security Services
📍 Toronto