Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our ambassadors.

The Front Desk Agent will contribute to the overall success of the Hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:
Provides customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and luggage storage
Follows established procedures and policies when completing tasks
Receives, sorts, and distributes incoming mail
Prepares and sends courier packages and ensures accurate billing and records
Orders office supplies and maintains inventory levels
Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
Demonstrates a customer service attitude with internal/external contacts
Provides basic data entry and transaction handling service for the Front Office within a property
Inputs data accurately into the appropriate database




Produces statistics and reports on the data as per standard formats
Reports discrepancies in room rates, payment information, and credit arrangements to appropriate manager for follow up
Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
Other duties as required by the Manager

Skills/Knowledge/Experience:
Minimum 1-year experience in similar position preferred
Secondary School Diploma
Advanced communication, interpersonal, and customer service skills
Technical aptitude
Able to work flexible schedule
Beginner level in the use of MS Office Suite
Skilled appearance and attitude
Bondable
Exemplifies Coast’s core values and enjoys working in a culture of accountability

Work remotely
No

Job Types: Full time, Part time, Permanent

Pay: From $20.00 per hour

Versatile language requirement:
French not required

Work Location: In person

📌 Front Desk Agent Kamloops
🏢 Coast Kamloops Hotel
📍 Kamloops