Job Summary

Join our energetic hospitality team as a Front Desk Agent and Night Auditor, where your energy and hospitality expertise will create memorable experiences for our guests. In this vital role, you will be the welcoming face of our hotel, handling guest check-ins and check-outs, managing reservations, and ensuring smooth overnight operations. Your proactive approach and exceptional customer service skills will help foster a warm, inviting environment that keeps guests returning time and again. This position offers an exciting opportunity to develop your hospitality career while working in a lively, quick-paced setting.

Responsibilities
Greet guests warmly upon arrival, providing professional and friendly service during check-in and check-out processes
Manage guest reservations efficiently using multi-line phone systems and hotel management software
Handle guest inquiries, requests, and complaints with patience and professionalism to ensure satisfaction
Conduct overnight audits by reviewing daily financial transactions, updating reports, and reconciling accounts accurately
Maintain security protocols by monitoring CCTV surveillance,



controlling access points, and conducting safety inspections
Assist with administrative tasks such as answering phones, responding to emails, and maintaining guest records
Collaborate with housekeeping and maintenance teams to address guest needs promptly and ensure a seamless stay

Skills
Bilingual or multilingual abilities to communicate effectively with diverse guests
Excellent phone etiquette and customer service skills to create positive guest interactions
Prior experience in front desk operations or hotel hospitality preferred
Familiarity with multi-line phone systems and reservation management software
Solid organizational skills with attention to detail for nightly audit procedures
Knowledge of guest services standards within the hospitality industry
Ability to remain calm under pressure while delivering exceptional service in a lively environment

Expected hours: 32.0 – 40.0 per week

Benefits:
On-site parking

Work Location: In person

📌 Front Desk Agent/night Auditor Leduc
🏢 Travelodge by Wyndham
📍 Leduc