Job Summary
We are seeking a dynamic and experienced Customer Service Manager to manage exisiting customers and sign up new ones . The ideal candidate will oversee daily site operations, and ensure a positive experience for our diverse customer base. This role requires excellent communication skills. Native level of fluency in English is mandatory to support our clientele. The Customer Service Manager will play a pivotal role in fostering a customer-centric environment that aligns with company goals.

$27.50/ hour or $60,000 Annual Salary Compensation

Responsibilities
Opening and closing rental office daily 10-5pm Monday to Saturday
Move in and move out customers using customer database computer software
Selling our value added storage options to current walk in customers
Daily inspections of entire facility to remove snow, garbage, salt icy areas
Ensure Storage units are clean and ready for new customers
security lock checks for gates, secure entry points, container units
Oversee escalated customer inquiries, ensuring prompt resolution while maintaining professionalism and empathy
CCTV monitoring of entire site




Taking all company phone calls and emails during regular business hours
Communicate effectively with clients in both English to address inquiries,

Skills
Office Reception and Customner Service
Sales for new customers on premises
maintaining a clean company office and washroom
Computer skills running MS word, Excel and Sitelink Storage Software (will train you)
Exceptional communication skills for clear articulation of ideas, active listening, and conflict resolution
Negotiation expertise to handle complex client issues diplomatically and effectively
Customer service excellence with a focus on building rapport and ensuring client satisfaction
Ability to adapt quickly in a rapid-paced environment while maintaining attention to detail
Demonstrated ability to develop strategies that improve operational efficiency and customer loyalty

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:
In office parking

Work Location: In person

📌 Customer Service Manager Regina
🏢 Garda Self Storage
📍 Regina