Front Desk / Server – Storm Mountain Lodge (with staff accommodations)

Location: Banff National Park (Highway 93 South)
Job Type: Full-Time
Accommodation Available

About Us:
Storm Mountain Lodge is a historic, boutique cabin resort known for exceptional guest service and one of the top-rated dining experiences in the Rockies. We are a small, hands-on team working in a stunning remote setting between Banff and Lake Louise.

Job Description:

This is a dual-role position with a mix of front desk and serving. You’ll welcome guests, manage check-ins, assist with reservations, and also provide warm, attentive service in our intimate dining room. Perfect for someone who enjoys variety and thrives in a small-team setting.

Housing

We have in office shared staff accommodation and meals available at $15/day.

Key Responsibilities

Front Desk (Guest Services):
Greet guests, handle check-ins/outs, and process payments
Manage reservations and guest communication (email, phone, messaging)
Use Cloudbeds PMS to update bookings and daily reports
Provide local information (hikes, conditions, attractions)
Assist with small retail sales in our gift shop

Restaurant Service:
Deliver professional,



friendly food & beverage service
Take orders, run food, and handle payments using Lightspeed POS
Set up and reset the dining room
Learn menus, daily features, and allergen details

General Lodge Support:
Help maintain a clean, welcoming lodge setting
Pitch in as needed—small team culture
Occasional light duties such as delivering amenities or assisting during busy periods

Qualifications
Experience in hospitality (front desk or serving) preferred
Strong communication and multitasking skills
Comfortable with digital tools (PMS/POS systems)
Positive, guest-first attitude
Serving It Right or equivalent certification required

What We Offer
Competitive wage
A unique workplace in a quiet wilderness setting
Small, supportive team
Opportunity to work in both guest services and dining

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:
Commuter benefits
Dental care
Discounted or free food
Extended health care
On-site parking
Store discount

Language:
English (required)

Work Location: In person

📌 Guest Services Banff (Canada)
🏢 Storm Mountain Lodge
📍 Canada