MCI invites you to work as a Bilingual Call Center Representative, where you will assist English and Spanish speakers. Deliver excellent service in a versatile, team-oriented workplace.

This position at MCI is ideal for motivated individuals passionate about helping customers. Bilingual Call Center Representatives will manage calls, translate queries, and resolve customer issues. Success in this role will come from robust listening skills and attention to detail, as you aim to achieve daily performance targets.

Key Responsibilities:
Conduct inbound and outbound bilingual calls
Translate customer issues and inquiries effectively
Assist customers with billing inquiries and updates
Document interactions accurately and thoroughly
Escalate complex matters as needed

Requirements:
Must be 18 years or older
High school diploma or GED required
Required fluency in English and Spanish
Exceptional listening and organizational skills
Prefer prior experience in bilingual customer service roles

Contribute to MCI's commitment to outstanding customer service with your bilingual talents.
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📌 Mci Bilingual Customer Service Representative Halifax Regional Municipality (Canada)
🏢 MCI Careers
📍 Canada