Join iA as a Claims Team Lead and drive outstanding service delivery while leading a team-oriented team in a hybrid work model.

This key leadership position entails overseeing claims activities for a variety of insurance benefits. You will mentor staff, ensure adherence to service standards, and identify opportunities for enhanced efficiency. Your role will support the ongoing development of a high-performing team culture that prioritizes client satisfaction.

Key Responsibilities:
Lead team onboarding, training, and development initiatives
Coordinate operational workflows to meet productivity targets
Analyze performance data to enhance claims service delivery
Support effective resolutions for escalated client concerns
Collaborate on business changes and departmental initiatives

Requirements:
3 to 5 years of experience in a claims workplace
Solid leadership and analytical skills are essential
Excellent coaching and communication abilities
Prior experience in insurance is beneficial
High level of English for effective collaboration

Drive your team's success while delivering exceptional client service in this important leadership role at iA.
J-18808-Ljbffr

📌 Claims Team Leadership At Ia Vancouver
🏢 iA Financial Group
📍 Vancouver