Drive insights that empower Canadian exporters as a Strategic Customer Experience Insights Manager at EDC. This hybrid role involves advanced quantitative analysis and stakeholder engagement.

At Export Development

Canada, the Senior CX and Market Insights Manager plays a crucial role in quantitative research initiatives that inform business strategy. You'll leverage comprehensive data analysis and design impactful surveys to enhance customer experiences. Collaborating closely with various teams, this position ensures data-driven insights guide key decisions. Key Responsibilities:
Lead quantitative research strategy alignment
Execute customer journey mapping and modeling
Analyze data using advanced statistical methods
Communicate findings through engaging storytelling
Build stakeholder relationships to elevate insights usage Requirements:
Minimum seven years in quantitative research
Degree in relevant field or equivalent
Advanced analytics experience with SPSS
Robust survey programming and reporting skills
Ability to translate data into strategic recommendations Contribute to EDC's mission of global trade and customer excellence.

📌 Strategic Cx Insights Manager At Edc Ottawa
🏢 Export Development Canada | Exportation et développement Canada
📍 Ottawa