Take charge of customer service operations as an Associate Site Director at Concentrix, located in Chatham, Ontario. Direct a agile team focused on client success and operational excellence.

As an Associate Site Director, your leadership will be crucial in managing a significant site operation. You will be fully accountable for overseeing staff performance and client interactions, driving a culture of continuous improvement. Be part of an organization that values employee development and career advancement.

Key Responsibilities:
• Supervise customer care operations at Chatham site
• Attract and develop a high-performance team workplace
• Analyze operations to ensure top-tier service delivery
• Handle staffing, budget,



and training responsibilities
• Collaborate with various departments to enhance productivity

Requirements:
• Aged 18+ with a high school diploma or GED
• Experience leading teams of 250+ staff
• Strong focus on KPI achievement and customer satisfaction
• Commitment to employee retention strategies
• Availability for adaptable work schedules

Lead the charge toward operational excellence and customer satisfaction in this pivotal role at Concentrix.
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📌 Concentrix Associate Site Director Position Ontario (Canada)
🏢 CNX
📍 Canada