Lead customer success strategies as a Customer Success Manager, focusing on retention and satisfaction through insightful data analysis. Collaborate with cross-functional teams to enhance the customer experience. In this role, you will analyze customer health scores and renewal metrics while developing strategies to support onboarding and advocacy initiatives.

Your ability to monitor engagement trends and identify improvement prospects will drive proactive solutions and customer satisfaction. Maintain high service standards through effective communication and collaboration across departments. Key Responsibilities:
Monitor customer health scores and usage data trends
Develop reports to track customer success KPIs and metrics




Identify at-risk customers for proactive engagement efforts
Collaborate with Technical Support and Product teams
Document feedback for continuous product improvements Requirements:
Degree in computer science or business management fields
Minimum of 5 years of business analysis experience
Familiarity with Agile, ASAP methodology, and Design Thinking
Solid problem-solving skills for process improvement
Knowledge of cross-platform integration and SAP technologies Enhance customer retention and success through strategic data analysis and collaboration.

📌 Customer Success Manager Insights & Growth Toronto
🏢 Sodales Solutions
📍 Toronto