Elevate customer success in healthcare at Petal as a Customer Success Manager with a digital focus. Drive meaningful customer engagement and value across a diverse portfolio through creative strategies. This role requires expertise in developing and implementing a digital Customer Success model, tailored for many customers instead of a traditional personalized approach.

You will create segmentation strategies, design effective engagement programs, and monitor customer health signals. Previous experience in similar roles is vital for success. Key Responsibilities:
Architect one-to-many customer engagement programs
Define customer segments and engagement strategies
Identify health signals to trigger appropriate interventions




Develop digital onboarding and self-service resources
Measure the impact of customer success programs on outcomes Requirements:
Proven history of developing digital Customer Success approaches
Robust analytical skills to classify and manage customer segments
Experience in healthcare technology or similar sectors
Ability to create scalable customer success initiatives
Familiarity with using data analytics to drive customer engagement Join Petal to redefine the Customer Success landscape in healthcare technology.

📌 Customer Success Manager Digital Focus Quebec City
🏢 PetalMD
📍 Quebec City