Join Granum as a Technical Support Specialist, focusing on the green industry and working remotely. Utilize your technical problem-solving skills to assist clients effectively and efficiently.

In this role, you will respond to tier one customer inquiries, troubleshoot wide-ranging technical issues, and contribute to the knowledge base. With Granum's up-to-date culture emphasizing collaboration and support, you will play a vital role in enhancing customer satisfaction through timely solutions.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Provide solutions for technical issues with speed
• Elevate bugs and customer issues to relevant teams
• Offer valuable feedback on support processes
• Write technical content for FAQs and internal documentation

Requirements:
• Bachelor’s degree or equivalent experience required
• Demonstrated success in SaaS troubleshooting
• Solid analytical and communication skills
• Ability to manage high-volume support cases
• Previous customer service experience in tech support

Bring your expertise to Granum, transforming customer interactions into positive experiences!
J-18808-Ljbffr

📌 Granum Technical Support Specialist Remote Ontario
🏢 Socket.dev
📍 Ontario