Join Equinix as a Senior Customer Success Manager and enhance customer value through strategic engagement. Manage complex relationships while driving adoption and growth in a digital-centric setting.As a Customer Success Manager 3, you will leverage your expertise to build robust executive relationships and drive strategic initiatives. Your role involves developing comprehensive onboarding strategies and Success Plans, as well as leading issue resolution across global accounts. You'll focus on improving customer experience while identifying upsell opportunities that contribute to Equinix’s long-term success.Key Responsibilities:
Manage complex onboarding for global customers
Execute Customer Success Plans based on KPI alignment
Analyze customer metrics to spot trends and risks
Lead post-sales issue resolution and communicate consistently
Collaborate with sales to identify
📌 Senior Customer Success Manager At Equinix Toronto (Canada)
🏢 Equinix
📍 Canada
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