Become the Client Experience Team Manager at Fidelity, focusing on delivering exceptional service. This hybrid position emphasizes leadership for a bilingual service team.You will lead a agile team at Fidelity, ensuring operational excellence for critical clients. The role requires five years' experience in the mutual fund sector and a commitment to enhancing client satisfaction through effective communication and relationship-building. Your expertise will drive compliance and continuous improvement in service quality.Key Responsibilities:
Manage daily team operations and client service
Ensure timely responses to emails and calls
Build and maintain client relationships
Implement service improvement action plans
Collaborate with sales to boost client retentionRequirements:
Five years of relevant financial services experience
At least one year of management or coaching experience
Post-secondary education or equivalent experience
Robust oral and written English communication
French communication skills required if in MontrealLead a team committed to delivering premier client service and make an impact at Fidelity.#J-18808-Ljbffr

📌 Fidelity Client Experience Team Manager Toronto (Canada)
🏢 Fidelity International
📍 Canada