Join Canadian Blood Services as a Donor Experience Manager focusing on strategy and design to enhance donor loyalty. This hybrid position requires robust leadership and analytical skills.In this Temporary full time role within the Insight and Donor Experience division, you will spearhead initiatives that improve every touchpoint in the donor journey. Your background in service design and customer experience strategy will be essential in guiding integrated approaches to boost retention and donation frequency.Key Responsibilities:
Design and improve donor experience strategies
Collaborate across functions for streamlined donor journeys
Analyze donor trends to implement practical improvements
Develop dashboards and reporting for performance metrics
Lead transformation initiatives for impactful experiencesRequirements:
Degree in Business Administration, Marketing, or similar
At least 5 years in service design or marketing strategy
Proven experience in customer experience excellence
Familiarity with design project management tools
Leadership role experience in diverse teamsLeverage your expertise to enhance donor satisfaction and retention at Canadian Blood Services.#J-18808-Ljbffr

📌 Donor Experience Manager At Canadian Blood Services Ottawa
🏢 Canadian Blood Services
📍 Ottawa