24 Sep
|
Paymentus
|
Richmond Hill
24 Sep
Paymentus
Richmond Hill
Explore a rewarding role as a Production Support Analyst at Paymentus, where you’ll ensure technical excellence in the Paymentus application through Tier 2 support. Drive client satisfaction through effective issue resolution.This full-time position involves hands-on troubleshooting and communication management. You will conduct investigations using SQL, manage incident escalations, and ensure timely reporting and documentation. Engage with clients and engineering teams to convey technical findings in a transparent manner, enhancing overall service quality.Key Responsibilities:
- Manage escalated issues from external clients
- Perform technical investigations utilizing SQL
- Validate
📌 Production Support Analyst At Paymentus (Richmond Hill)
🏢 Paymentus
📍 Richmond Hill