Drive user success with Tali as a Bilingual Customer Success Expert. Focus on enhancing clinician experiences by ensuring smooth onboarding and effective support using our AI solutions.Tali is revolutionizing the healthcare landscape by freeing clinicians from administrative burdens. As a Bilingual Customer Success Expert, you’ll oversee the onboarding journey for recent users, ensuring they achieve first-value efficiently. You should possess deep experience in customer workflows, excited about aiding users in navigating our technology.Key Responsibilities:
Manage user onboarding to achieve rapid first-value
Identify pain points and collaborate for user experience improvements
Deliver world-class support that educates users over time




Partner with sales and product teams to explore customer issues
Analyze customer interactions to inform enhancementsRequirements:
Must be bilingual in English and French
Tier II customer support experience needed
Experience with CRM and ticketing platforms
Excellent communication skills both verbally and in writing
Bonus: Familiarity with AI and healthcare softwareUtilize your bilingual abilities to impact healthcare positively and support Tali’s mission.#J-18808-Ljbffr

📌 Tali Bilingual Customer Success Expert Toronto
🏢 Tali
📍 Toronto