Become a key player at CIBC as a Fraud Agent in Regina's Contact Centre. Engage in fraud analysis and investigations to maintain client trust and satisfaction.
CIBC is hiring a full-time, temporary Fraud Agent to manage investigations of fraud-related activities. You will utilize extensive analytical skills to examine suspicious transaction patterns and mitigate fraud losses effectively. Your collaborative efforts with various teams will play a critical role in resolving issues.
Key Responsibilities:
• Identify and investigate fraudulent activities efficiently
• Analyze transactions to minimize risks to clients
• Collaborate with multiple teams for effective solutions
• Capture necessary customer information accurately




• Deliver exceptional service while managing multiple priorities
Requirements:
• Experience with systems like COINS/ECIF, PRM, TSYS, and CRS preferable
• Ability to make sound decisions with limited information
• Adaptable schedule for remote work with occasional onsite needs
• Demonstrated commitment to client service standards
• Legally eligible to work in Regina for this role
Utilize your skills and dedication to enhance the safety of CIBC clients.
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📌 Regina Fraud Contact Centre Position
🏢 Canadian Imperial Bank of Commerce
📍 Regina