Join Connex Telecommunications as a Lead Solution Consultant specializing in CCaaS and agentic AI. Utilize NiCE CXone and Cognigy to revolutionize customer service experiences through advanced technology integration.As a hands-on consultant, you will manage end-to-end solution workstreams, collaborating with engineers and architects to drive innovation. Your role includes mentoring team members while ensuring high-quality delivery of AI-powered solutions tailored to client needs.Key Responsibilities:
Design and implement CCaaS solutions from requirements to deployment
Architect AI experiences and conversational automation
Draft technical designs and integration specifications
Oversee script and flow configuration in CXone and Cognigy
Drive API integrations with major CRM systemsRequirements:
5+ years in contact center solution design and implementation
2+ years experience with Cognigy AI solutions
Familiarity with cloud architecture principles
Experience managing workstreams or engagements
Robust communication skills for client engagementsAccelerate your qualified growth at Connex Telecommunications by leading transformative contact center solutions.#J-18808-Ljbffr

📌 Lead Solution Consultant – Ccaas And Ai Richmond Hill (Canada)
🏢 Connex Telecommunications
📍 Canada