We're searching for a bilingual (French and English) individual with experience in financial services.

Location: Toronto

Setup: Hybrid

Pay: 60-65 k base salary + 10% target bonus

Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off

The Cause:
Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way.

Duties:
You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF).

Responsibilities include:

Guiding claimants through the investigation process

Gathering information about disputes

Collaborating with consumers,



financial institutions, and other stakeholders

Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail

Delivering balanced, well-supported resolutions

Required Experience / Competencies / Education:

2+ years in banking, finance, investments, insurance, claims, fraud, mortgages

Post-secondary education in business, finance, economics or related field

Robust empathy, and critical thinking skills

Ability to craft professional written correspondence in both French and English

**this is not a call center role**

*Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans.

This is an active opening with a current client where French is required for the job.

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📌 Bilingual Case Support Coordinator (hybrid) (Ontario)
🏢 Bilingual Source
📍 Ontario