Become a vital part of Aurora’s Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support.

In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your strong communication skills will help bridge gaps between patients and healthcare professionals. This is an opportunity to make a real difference in people's lives.

Key Responsibilities:
• Handle a high volume of inbound patient calls effectively
• Process and manage client orders with precision
• Inform clients of regulations governing medical cannabis




• Maintain accurate client records in the CRM system
• Resolve issues and complaints efficiently using critical thinking

Requirements:
• Proficiency in both English and French
• Experience in customer service (1-3 years)
• Familiarity with VAC and 3rd party billing processes
• Administrative certification highly regarded
• Solid attention to detail and organization

Enhance your career by supporting patients and playing a role in the cannabis industry at Aurora.
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📌 Veteran Concierge Team Client Care Specialist (Alberta)
🏢 Aurora Cannabis
📍 Alberta